- SNAP’s Neighbors on the Go program aims to make healthcare more accessible by providing affordable transportation options for who cannot access other transportation options.
- Our drivers are fully vetted by SNAP safety protocols, receive specialized training and provide Door-to-Door service.
- Rides are available Monday through Friday from 8am to 4pm. We ask that riders schedule 48 hours in advance.
- Call our dedicated line to schedule a ride or to find more information.
Call: 509-319-3050 Leave a message with your Name, phone number, pick up location, and appointment time and destination. Our dispatchers will give you a call to approve you for the program and schedule your ride.
WHO QUALIFIES?
- Seniors who are 65 years or older or
- Persons living with Disabilities
- Riders must self-certify that they do not qualify for any other public transportation and/or Medicaid services and /or have an inability to walk to a bus stop or it would be a financial burden to use Paratransit.
WHAT CAN I SCHEDULE RIDES FOR?
- Appointments with your Primary Care Physician
- Dental Appointments
- Physical Therapy Appointments
- Picking up food at grocery stores, food banks, and farmers markets.
- Psychological and emotional therapy appointments
- Picking up pre-paid prescriptions
WHAT RIDES ARE PROHIBITED?
- Emergency Room visits
- Rides to Urgent Care Facilities
- Rides for procedures where you will be sedated
- Rides to pick up clothing and other non-food related merchandise
- Rides to pick up food at restaurants
FAQ
What is the service area of the Neighbors on the Go Program?
The program currently operates inside and in the near vicinity of the Mead, Millwood, Spokane and Spokane Valley City Limits. As capacity increases we will look to expand the program to include other areas in Spokane County such as Cheney, Five Mile, Liberty Lake, and Medical Lake.
How far ahead of time should I call in to make an appointment?
We request that riders call in no less than 2 days before trying to schedule a ride. We recommend calling in at least a week in advance to increase your chances of scheduling a ride for your desired time.
How much does a ride cost?
SNAP Transportation services are free to riders. Our drivers are not allowed to accept donations. If you would like to show your appreciation for the service we encourage you to make a donation to SNAP on our website www.snapwa.org
How often can I use this service?
While we don’t have a hard limit on how often this program can be used we do recommend that people try to limit themselves to around 4 rides a month. If you are in need of more frequent rides one of our Community Healthcare Workers can meet with you to explore other available options in the community.
Can I schedule a ride to get back home from my medical appointment?
Neighbors on the Go is a door-to-door service, which means when we schedule you for a ride, your driver will pick you up at your residence by coming to your door take you to your appointment, and be there to take you home when your appointment is complete.
Call: 509-319-3050 Leave a message with your Name, phone number, pick up location, and appointment time and destination. Our dispatchers will give you a call to approve you for the program and schedule your ride.
In accordance with Title VI of the Civil Rights Act of 1964, SNAP does not discriminate on the basis of race, color, or national origin. For more information on your rights or the procedures to file a discrimination complaint, or to request this information in an accessible format, please contact the EEO Officer at (509) 570-6759, or SNAP’s Whistalks Way Office located 3102 W. Whistalks Way Drive Spokane, WA 99224.
If information is needed in another language, contact (509) 319-3050.
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