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An ombudsman is a trained volunteer who listens to concerns and questions and works with residents, families, staff, local and state agencies and other organizations to resolve problems or answer questions.
An Ombudsman will:
- Advocate for the rights of residents in long-term care facilities,
- Provide an effective means for the resolution of concerns about the quality of life in long-term care facilities
- Work with residents, families, operators and staff of facilities to meet the needs and concerns of those who live there,
- Monitor laws, regulations and policies, which affect those who live in long-term care facilities,
- Provide public education to promote a better understanding about the use of long-term care facilities
- Help residents, family, staff and operators of facilities establish a resident or family
council.
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